Repair Orders have a status of “G/L Error” when someone tries to close the Repair Order and the system is unable to locate all of the Accounts necessary to apply the transactions. Until the G/L Error is resolved, the repair order will not close or post into the General Ledger.
Accounts are defined throughout the system. Since so many accounts are necessary to close a Repair Order, the DealerTrack DMs Training Department developed a guide to help you learn how to resolve G/L Errors without needing to call into the Support Center.
Please visit our guide on the DMS Wiki: https://www.arkona.com/website_09/support/wiki/index.php/Repair_Orders_-_G/L_Errors
