DMS Blog

A discount lets you reduce the customer pay amount on a Repair Order by a pre-determined amount. Discounts can be a set dollar amount for a labor op code, or can subtract a flat dollar amount or percentage from the repair order. Discounts can also be variable, allowing the service writer to decide the discount amount at the time of sale. Service writers who are authorized to discounts may add or remove discounts on Repair Orders.

To apply a discount, you will need to use function Discounts within a Repair Order. This will display the Discounts list screen, allowing you to select the discount you wish to use. For a discount to display in the selection screen, it has to meet the following conditions:

1. The discount has not expired
2. The discount applies to the entire repair order (“10% Off Parts” will not display if there are no parts on the repair order)
3. The discount applies to a specific labor op code (“19.95 Oil Change” will not display if the LOF code is not on the repair order)

Using function Discounts on the Function Line of the Repair Order screen, you can choose specific discounts to include on the repair order.

There are four types of service discounts:

1. Actual Retail Value (a.k.a. Menu Pricing) – All parts and labor billed to a labor op code are included for a set dollar amount.
2. Dollar Discount – A flat dollar amount is deducted from the repair order.
3. Percent Discount – A percentage of labor and/or parts is deducted from the repair order.
4. Variable Discount – The discount can be applied when a repair order is cashiered.

The Actual Retail Value discount always applies to a specific labor op code, while Dollar discounts and Percent Discounts may apply to either a specific labor op code or the entire repair order.

Apply Discount

To apply a discount to a repair order, take the following steps:

1. From the Service Department application menu, take menu option Repair Orders. Key in your password and press [ENTER] to display the Repair Order Entry List screen.
2. Search for the needed repair order. When found, take option Repair Order on the repair order line to display the Repair Order.
3. Make sure all labor and parts have been billed to the line receiving the discount
   • It is best to make sure the discounts are applied as the last step in preparing the repair order to be closed.
4. Select the discount
   1. Use function Discounts to display the Discounts window.
   2. Select the discount you want to apply to the repair order and press [ENTER].

Remove Discount

To remove a discount, take the following steps:

1. From the Service Department application menu, take menu option Repair Orders. Key in your password and press [ENTER] to display the Repair Order Entry List screen.
2. Search for the needed repair order. When found, take option Repair Order on the repair order line to display the Repair Order.
3. Use function Discounts to display the Discounts window.
   1. Selcect “Remove *ALL Type Discounts
      • This will remove all discounts that apply to the entire repair order, such as Percentage or Dollar Amount discounts
   2. Press [ENTER] to return to the Repair Order screen.
4. Use keyboard shortcut function X=Unlock All Option Fields.
   1. This will display a line to the left of the discount.
   2. Use option Delete to remove the discount.
      • This will remove actual retail value discounts, such as Menu Pricing discounts