Posts Tagged ‘DealerTrack DMS’

My Repair Order is Marked “G/L Error.” Is This Something I Can Resolve on my Own?

March 4th, 2010  |  No Comments  | 

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Repair Orders have a status of “G/L Error” when someone tries to close the Repair Order and the system is unable to locate all of the Accounts necessary to apply the transactions.  Until the G/L Error is resolved, the repair order will not close or post into the General Ledger.

SD_Repair_Orders_GL_Errors

Accounts are defined throughout the system. Since so many accounts are necessary to close a Repair Order, the DealerTrack DMs Training Department developed a guide to help you learn how to resolve G/L Errors without needing to call into the Support Center.

Please visit our guide on the DMS Wiki: https://www.arkona.com/website_09/support/wiki/index.php/Repair_Orders_-_G/L_Errors

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Is the DealerTrack DMS Integrated with GM Global Warranty?

March 2nd, 2010  |  No Comments  | 

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YES!! The DealerTrack DMS is fully integrated with the new General Motors Global Warranty application for robust submission of Warranty Claims. Currently, the DealerTrack DMS Support Center is in the process of rolling customers from the WINS program to the Global Warranty program. The rollover is done by regions, as determined by General Motors.

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For more information on when you will be rolled over to Global Warranty, please contact our Support Center at 877-357-8725 ext 1.

If you would like to learn more about using Global Warranty within the DealerTrack DMS, please visit the DMS Wiki: https://www.arkona.com/website_09/support/wiki/index.php/Warranty_Claims_Global_Warranty_-_General_Motors

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Which DealerTrack Products Integrate with the DealerTrack DMS?

February 24th, 2010  |  No Comments  | 

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The DealerTrack Product Suite has multiple integration points with the DealerTrack DMS. From within the DealerTrack DMS, you can use BookOut, Chrome, DealerTrack AAX, eContracting, SalesMaker, and Toolkit (Deal Transfer).

You may need to pay a subscription fee to take advantage of the DealerTrack/DealerTrack DMS integration points. For more information about these Sales and F&I solutions, please contact DealerTrack at 1-888-600-2760. You can also view more information about the products by visiting the DealerTrack DMS Wiki at https://www.arkona.com/website_09/support/wiki/index.php/Category:DealerTrack_Products.

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What is the Task List in DealerTrack DMS?

February 18th, 2010  |  No Comments  | 

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The Task List is a checklist defined by the system. Before you can Accept or Cap a deal, you must review the items on the Task List.

To review the Task List, use function Extended Detail Screen (74). The Task List will display. Review the tasks listed on the right side of the screen. If the task does not have the word “Completed” to the side, you will need to complete that task. Check to make sure you have entered the following information:

  • To Accept a Deal
    • Assign Inventory
    • Enter Buyer Information
    • Enter Trade Information (if applicable_
    • Enter PDI Insurance (Proof of Insurance)
  • To Cap a Deal
    • All Requirements to Accept a Deal must be met
    • The deal status must be “Accepted”

0215 Task List

For a complete guide, please see the following article: https://www.arkona.com/website_09/support/wiki/index.php/Function_Extended_Detail_Screen/Task_List

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What Resources are Available to help Print 1099 Forms in DealerTrack’s web based DMS

February 2nd, 2010  |  No Comments  | 

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The DealerTrack DMS Training Department has developed a series of 1099 Frequently Asked Questions. Topics include printing, entering DBAs, alignment and printer loading, and correcting inaccuracies or omissions.

1099_Forms

Please take the following link to view the 1099 FAQs: https://www.arkona.com/website_09/support/wiki/index.php/Year_End_Process_FAQs#1099

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