Posts Tagged ‘Dealer Management System’

My Repair Order is Marked “G/L Error.” Is This Something I Can Resolve on my Own?

March 4th, 2010  |  No Comments  | 

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Repair Orders have a status of “G/L Error” when someone tries to close the Repair Order and the system is unable to locate all of the Accounts necessary to apply the transactions.  Until the G/L Error is resolved, the repair order will not close or post into the General Ledger.

SD_Repair_Orders_GL_Errors

Accounts are defined throughout the system. Since so many accounts are necessary to close a Repair Order, the DealerTrack DMs Training Department developed a guide to help you learn how to resolve G/L Errors without needing to call into the Support Center.

Please visit our guide on the DMS Wiki: https://www.arkona.com/website_09/support/wiki/index.php/Repair_Orders_-_G/L_Errors

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Is the DealerTrack DMS Integrated with GM Global Warranty?

March 2nd, 2010  |  No Comments  | 

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YES!! The DealerTrack DMS is fully integrated with the new General Motors Global Warranty application for robust submission of Warranty Claims. Currently, the DealerTrack DMS Support Center is in the process of rolling customers from the WINS program to the Global Warranty program. The rollover is done by regions, as determined by General Motors.

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For more information on when you will be rolled over to Global Warranty, please contact our Support Center at 877-357-8725 ext 1.

If you would like to learn more about using Global Warranty within the DealerTrack DMS, please visit the DMS Wiki: https://www.arkona.com/website_09/support/wiki/index.php/Warranty_Claims_Global_Warranty_-_General_Motors

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Which DealerTrack Products Integrate with the DealerTrack DMS?

February 24th, 2010  |  No Comments  | 

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The DealerTrack Product Suite has multiple integration points with the DealerTrack DMS. From within the DealerTrack DMS, you can use BookOut, Chrome, DealerTrack AAX, eContracting, SalesMaker, and Toolkit (Deal Transfer).

You may need to pay a subscription fee to take advantage of the DealerTrack/DealerTrack DMS integration points. For more information about these Sales and F&I solutions, please contact DealerTrack at 1-888-600-2760. You can also view more information about the products by visiting the DealerTrack DMS Wiki at https://www.arkona.com/website_09/support/wiki/index.php/Category:DealerTrack_Products.

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What is the Task List in DealerTrack DMS?

February 18th, 2010  |  No Comments  | 

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The Task List is a checklist defined by the system. Before you can Accept or Cap a deal, you must review the items on the Task List.

To review the Task List, use function Extended Detail Screen (74). The Task List will display. Review the tasks listed on the right side of the screen. If the task does not have the word “Completed” to the side, you will need to complete that task. Check to make sure you have entered the following information:

  • To Accept a Deal
    • Assign Inventory
    • Enter Buyer Information
    • Enter Trade Information (if applicable_
    • Enter PDI Insurance (Proof of Insurance)
  • To Cap a Deal
    • All Requirements to Accept a Deal must be met
    • The deal status must be “Accepted”

0215 Task List

For a complete guide, please see the following article: https://www.arkona.com/website_09/support/wiki/index.php/Function_Extended_Detail_Screen/Task_List

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Automotive News Features DealerTrack DMS

February 17th, 2010  |  No Comments  | 

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Automotive News recently featured DealerTrack in the article below.

Don’t tell DealerTrack CEO Mark O’Neil that this year’s convention is sleepier than years past.

O’Neill said the dealer management system maker had to fly five additional sales people in from Salt Lake City Saturday because of customer demands for demos at the company’s exhibit.

“We had to bring people in,” O’Neil said as he waited for a conference room to clear of customers so he could conduct an interview.

That crush around DealerTrack and several of the IT vendors at the show contrasts with the smaller number of exhibitors this year and the absence of such biggies as GM.

DealerTrack is hawking a new vehicle inventory system that dealer personnel can get on their smart phones. DealerTrack has a special on DMS software that guarantees the company can cut a customer’s costs by 50 percent or DealerTrack pays for a free month of service.

The company brought 73 employees to Orlando, including 60 sales reps. They’ll be joined by the five reinforcements.

O’Neil said DealerTrack also booked four suites at a local hotel for customer demonstrations, some of which can take more than an hour.

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