Repair Orders have a status of “G/L Error” when someone tries to close the Repair Order and the system is unable to locate all of the Accounts necessary to apply the transactions.  Until the G/L Error is resolved, the repair order will not close or post into the General Ledger.

Accounts are defined throughout the system. Since so many accounts are necessary to close a Repair Order, the DealerTrack DMs Training Department developed a guide to help you learn how to resolve G/L Errors without needing to call into the Support Center.

Please visit our guide on the DMS Wiki: https://www.arkona.com/website_09/support/wiki/index.php/Repair_Orders_-_G/L_Errors

For more information on when you will be rolled over to Global Warranty, please contact our Support Center at 877-357-8725 ext 1.

If you would like to learn more about using Global Warranty within the DealerTrack DMS, please visit the DMS Wiki: https://www.arkona.com/website_09/support/wiki/index.php/Warranty_Claims_Global_Warranty_-_General_Motors

The top questions include Resolving G/L Errors, working with Special Orders, working with parts Supersessions, tracking and returning Cores, working with Stock Orders, modifying setups, and working with the cashier.

To see the  Frequently Asked Questions guide, visit the DealerTrack DMS Wiki at https://www.arkona.com/website_09/support/wiki/index.php/Parts_Department_FAQs.

You may need to pay a subscription fee to take advantage of the DealerTrack/DealerTrack DMS integration points. For more information about these Sales and F&I solutions, please contact DealerTrack at 1-888-600-2760. You can also view more information about the products by visiting the DealerTrack DMS Wiki at https://www.arkona.com/website_09/support/wiki/index.php/Category:DealerTrack_Products.

DealerTrack Press Releases: DealerTrack had several major announcements prior to the show.  Many of them included key advancements for our Dealer Management System.  Some of the announcements are:

• DealerTrack DMS Integrates with Toyota
• Jaguar Land Rover Intends to Integrate with DealerTrack DMS
• DealerTrack’s Successful OpenTrack Program
• DealerTrack Adds Service Price Guides to its DMS
• New Mobile Functionality for AAX
• And much more

The DealerTrack Booth: The 2010 NADA Convention and Expo may have been slower than in years past but you couldn’t tell by walking into DealerTrack’s booth.  We couldn’t keep up with the demand and had to fly in 5 additional sales representatives to demo DealerTrack’s Dealer Management System.  We were so busy that AutoNews.com featured us in an article at http://www.autonews.com/article/20100213/BLOG06/100219927#comments.

DealerTrack’s booth included an oversize video announcing DealerTrack’s DMS Switch & Save Program.  Save 50% off the cost of your DMS or we’ll pick up your tab for a month.  For more details visit www.dealertrackdms.com/rd/ssblog.

DealerTrack’s OpenTrack Event: DealerTrack is committed to providing an effective, easy, and affordable integration platform for our customers.  This year we hosted an exclusive event for vendors interested in integrating with DealerTrack DMS.  The event was a huge success with over 100 3^rd part vendors in attendance.  You can expect many new partnerships with DealerTrack in the near future through our OpenTrack program.  Here are a few pictures of the event.

DealerTrack’s Party at Cuba Libre and BB Kings: DealerTrack’s party was the highlight of the show.  Thanks to all those who attended.  Here’s a few good photos.  Enjoy!

Follow Up Webinar: It’s not too late if you missed all the action at the 2010 NADA convention.  Register for our webinar to find out what all the DealerTrack buzz was about.  http://www.autonews.com/article/20100213/BLOG06/100219927#comments.

To review the Task List, use function Extended Detail Screen (74). The Task List will display. Review the tasks listed on the right side of the screen. If the task does not have the word “Completed” to the side, you will need to complete that task. Check to make sure you have entered the following information:

• To Accept a Deal
  • Assign Inventory
  • Enter Buyer Information
  • Enter Trade Information (if applicable_
  • Enter PDI Insurance (Proof of Insurance)
• To Cap a Deal
  • All Requirements to Accept a Deal must be met
  • The deal status must be “Accepted”

For a complete guide, please see the following article: https://www.arkona.com/website_09/support/wiki/index.php/Function_Extended_Detail_Screen/Task_List

Don’t tell DealerTrack CEO Mark O’Neil that this year’s convention is sleepier than years past.

O’Neill said the dealer management system maker had to fly five additional sales people in from Salt Lake City Saturday because of customer demands for demos at the company’s exhibit.

“We had to bring people in,” O’Neil said as he waited for a conference room to clear of customers so he could conduct an interview.

That crush around DealerTrack and several of the IT vendors at the show contrasts with the smaller number of exhibitors this year and the absence of such biggies as GM.

DealerTrack is hawking a new vehicle inventory system that dealer personnel can get on their smart phones. DealerTrack has a special on DMS software that guarantees the company can cut a customer’s costs by 50 percent or DealerTrack pays for a free month of service.

The company brought 73 employees to Orlando, including 60 sales reps. They’ll be joined by the five reinforcements.

O’Neil said DealerTrack also booked four suites at a local hotel for customer demonstrations, some of which can take more than an hour.

Read more from Automotive News at http://www.autonews.com/article/20100213/BLOG06/100219927#ixzz0foTuE9Oc

If your login credentials and Enterprise code are entered correctly but you still cannot access the Wiki, please contact the DealerTrack DMS Support Center at 877-357-9725×1. A Support Center Representative will ensure the Wiki has been properly set up for your store.

For a complete guide, take the following link:  https://www.arkona.com/website_09/support/wiki/index.php/Year_End_Process_FAQs#How_Do_I_Prepare_the_Factory_Financial_for_the_New_Year.3F

The DealerTrack Dealer Management System DCS team has worked extensively with the manufacturers to accommodate any changes required for the 2010 Factory Financial statements. All OEM manufacturers have approved the statements, ensuring that the formatting and account mapping prepared by the DMS DCS team meet the factory standards.

To see the changes made to your 2010 Factory Financials in DealerTrack DMS, please take the following link:

https://www.arkona.com/website_09/support/wiki/index.php/Factory_Financial_Changes