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My Repair Order is Marked “G/L Error.” Is This Something I Can Resolve on my Own?

March 4th, 2010 | No Comments |

Repair Orders have a status of “G/L Error” when someone tries to close the Repair Order and the system is unable to locate all of the Accounts necessary to apply the transactions. Until the G/L Error is resolved, the repair order will not close or post into the General Ledger.

SD_Repair_Orders_GL_Errors

Accounts are defined throughout the system. Since so many accounts are necessary to close a Repair Order, the DealerTrack DMs Training Department developed a guide to help you learn how to resolve G/L Errors without needing to call into the Support Center.

Please visit our guide on the DMS Wiki: https://www.arkona.com/website_09/support/wiki/index.php/Repair_Orders_-_G/L_Errors

Tags: Customer Service, Customer support, Dealer Management System, DealerTrack DMS, Error Code, G/L Error, Repair Order, RO, Support Center
Posted in Q&As, Tip of the Week | No Comments »

Which DealerTrack Products Integrate with the DealerTrack DMS?

February 24th, 2010 | No Comments |

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The DealerTrack Product Suite has multiple integration points with the DealerTrack DMS. From within the DealerTrack DMS, you can use BookOut, Chrome, DealerTrack AAX, eContracting, SalesMaker, and Toolkit (Deal Transfer).

You may need to pay a subscription fee to take advantage of the DealerTrack/DealerTrack DMS integration points. For more information about these Sales and F&I solutions, please contact DealerTrack at 1-888-600-2760. You can also view more information about the products by visiting the DealerTrack DMS Wiki at https://www.arkona.com/website_09/support/wiki/index.php/Category:DealerTrack_Products.

Tags: BookOut, Chrome, Deal Transfer, Dealer Management System, DealerTrack AAX, DealerTrack DMS, eContracting, SalesMaker, Tookit
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What is the Task List in DealerTrack DMS?

February 18th, 2010 | No Comments |

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The Task List is a checklist defined by the system. Before you can Accept or Cap a deal, you must review the items on the Task List.

To review the Task List, use function Extended Detail Screen (74). The Task List will display. Review the tasks listed on the right side of the screen. If the task does not have the word “Completed” to the side, you will need to complete that task. Check to make sure you have entered the following information:

To Accept a Deal
- Assign Inventory
- Enter Buyer Information
- Enter Trade Information (if applicable_
- Enter PDI Insurance (Proof of Insurance)
To Cap a Deal
- All Requirements to Accept a Deal must be met
- The deal status must be “Accepted”

0215 Task List

For a complete guide, please see the following article: https://www.arkona.com/website_09/support/wiki/index.php/Function_Extended_Detail_Screen/Task_List

Tags: Dealer Management System, DealerTrack, DealerTrack Customer Service, DealerTrack DMS, DMS
Posted in Q&As, Tip of the Week | No Comments »

How Do I Find the Value of Clean Cores in DealerTrack’s web based DMS

February 4th, 2010 | No Comments |

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Clean Cores are the core value associated with the new part number. Because the DealerTrack DMS links the core number to the primary part number and this cost is reflected in the total inventory value, there is no need for a specific clean core report.

Auto Dealership Service Department

If you would like to view the value of your Clean Cores, you can run the Counter Pad Report and send it to Microsoft Excel. Using Excel, you can create a formula that will show you the value of all of your Clean Cores. You will need to have a basic understanding of Microsoft Excel to work with this report.

To learn how to run a Clean Cores Report, take the following link: https://www.arkona.com/website_09/support/wiki/index.php/Clean_Cores_Report

Tags: auto dealer management software, auto dealer managment software, Clean Cores, Core Value, Cores, Dealer Management System, DealerTrack
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