Archive for the ‘Q&As’ Category

My Repair Order is Marked “G/L Error.” Is This Something I Can Resolve on my Own?

March 4th, 2010  |  No Comments  | 

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Repair Orders have a status of “G/L Error” when someone tries to close the Repair Order and the system is unable to locate all of the Accounts necessary to apply the transactions.  Until the G/L Error is resolved, the repair order will not close or post into the General Ledger.

SD_Repair_Orders_GL_Errors

Accounts are defined throughout the system. Since so many accounts are necessary to close a Repair Order, the DealerTrack DMs Training Department developed a guide to help you learn how to resolve G/L Errors without needing to call into the Support Center.

Please visit our guide on the DMS Wiki: https://www.arkona.com/website_09/support/wiki/index.php/Repair_Orders_-_G/L_Errors

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Is the DealerTrack DMS Integrated with GM Global Warranty?

March 2nd, 2010  |  No Comments  | 

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YES!! The DealerTrack DMS is fully integrated with the new General Motors Global Warranty application for robust submission of Warranty Claims. Currently, the DealerTrack DMS Support Center is in the process of rolling customers from the WINS program to the Global Warranty program. The rollover is done by regions, as determined by General Motors.

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For more information on when you will be rolled over to Global Warranty, please contact our Support Center at 877-357-8725 ext 1.

If you would like to learn more about using Global Warranty within the DealerTrack DMS, please visit the DMS Wiki: https://www.arkona.com/website_09/support/wiki/index.php/Warranty_Claims_Global_Warranty_-_General_Motors

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Parts Department – Top 20 Frequently Asked Questions

February 25th, 2010  |  No Comments  | 

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With the help of the Support Center Representatives and the DMS Installers, the DMS Training Department put together a list of the top 20 questions asked on a regular basis.

The top questions include Resolving G/L Errors, working with Special Orders, working with parts Supersessions, tracking and returning Cores, working with Stock Orders, modifying setups, and working with the cashier.

To see the  Frequently Asked Questions guide, visit the DealerTrack DMS Wiki at https://www.arkona.com/website_09/support/wiki/index.php/Parts_Department_FAQs.

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What is the Task List in DealerTrack DMS?

February 18th, 2010  |  No Comments  | 

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The Task List is a checklist defined by the system. Before you can Accept or Cap a deal, you must review the items on the Task List.

To review the Task List, use function Extended Detail Screen (74). The Task List will display. Review the tasks listed on the right side of the screen. If the task does not have the word “Completed” to the side, you will need to complete that task. Check to make sure you have entered the following information:

  • To Accept a Deal
    • Assign Inventory
    • Enter Buyer Information
    • Enter Trade Information (if applicable_
    • Enter PDI Insurance (Proof of Insurance)
  • To Cap a Deal
    • All Requirements to Accept a Deal must be met
    • The deal status must be “Accepted”

0215 Task List

For a complete guide, please see the following article: https://www.arkona.com/website_09/support/wiki/index.php/Function_Extended_Detail_Screen/Task_List

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I’m Having Difficulty Accessing the DMS Wiki. What Should I Do?

February 16th, 2010  |  No Comments  | 

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The DealerTrack DMS Wiki login credentials are the same used to access the DealerTrack DMS. You will also need to enter your two or four digit Enterprise Code in the Enterprise box. This is a recent change; in the past, you may not have entered your Enterprise Code.

0215 Wiki Enterprise Code

If your login credentials and Enterprise code are entered correctly but you still cannot access the Wiki, please contact the DealerTrack DMS Support Center at 877-357-9725×1. A Support Center Representative will ensure the Wiki has been properly set up for your store.

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