Archive for the ‘Industry Trends’ Category

There’s No Crystal Ball to Plan for Next Year

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Richard Holland

I recently read an article titled “Put Away the Crystal Ball” by Tony Noland in Ward’s Dealer Business.  I’m sure many of you, like me, are involved in planning, forecasting, and budgeting for 2010.  This time of year really makes me wish for a big crystal ball that will give me the magical answers on how to run my business next year.  Unfortunately, that crystal ball doesn’t exist and, as Tony Noland put it, “We have to plan based on historical information, know factors and sound business judgments.”

Of course we want to be optimistic in our plan but it’s also important to be realistic.  According to Noland, “we want to believe next year will be better and business will be great.  But we have to ask, will it be different and if so, why?”  The bottom line is we have to plan based on realistic historical data.

Many people view budgeting and forecasting as more of an art than a science but with the right data you can make assumptions based on historical and empirical data. With the right software, dealers have a plethora of tools at their disposal that enable them to look back as far as needed to help make logical and calculated decisions for the future So in just a few clicks you can look back at your historical data  and build a solid and logical plan for the future.

DealerTrack DMS offers some great tools for financial analysis.  Click here to read our “Tip of the Week” about DealerTrack Dealer Management System’s financial analysis and how budgets can be tracked and forecasted.

You can read the full Ward’s Dealer Business article by clicking here.  Let me know what you think.  Tell us what you’re doing to plan for next year.  What does your crystal ball say; will we see a substantial increase in the auto industry next year?  Your thoughts and comments are always appreciated.

2009 NADA Survey Results

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NADAorg_CPS

On October 27th, 2009, NADA released the results of their 2009 Bi-Annual Survey of Dealerships Satisfaction with Dealer System Providers’ Products and Services. Friedman-Swift Associates, a neutral 3rd party, conducted the survey with 984 dealership employees responding. I like to thank everyone who participated in the study as it is a vital benchmark for the DMS industry.

Click here to download more information about the 2009 NADA Survey Results.

DealerTrack DMS, formally known as Arkona, made dramatic improvements from 2007’s survey and outperformed industry in 2009’s survey. Our 2007 survey results were consistent with the industry average but we knew we could perform at a much higher level. Our DMS team set high goals and has worked extremely hard over the last two years to achieve them. I’m very proud of our accomplishments and I can’t wait to see what we’ll achieve in the next two years.

While we are very pleased that DealerTrack has risen well above the industry average, it’s concerning that the industry as a whole has failed to perform at an acceptable level. We plan to lead the industry in customer satisfaction and continue to develop a Dealer Management System that truly satisfies with robust functionality, low prices, and great customer service. Our hope is that the industry follows our lead and reverses their negative trend.

The Dealer Management System Blog will provide support for DealerTrack DMS

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Kevin Carly

My name is Kevin Carly, Senior Manager of Client Services for DealerTrack DMS. Thank you for joining us on The Dealer Management System Blog. I bring to DealerTrack nearly 20 years of Service Delivery and IT Service Management background from various industry leaders around the world. My primary goal here is to help you get the most out of your DealerTrack DMS experience.

Take the time to read my posts, ask questions, and get involved. I’ll provide you with helpful tips and answers the questions you need answered. Take a look at the “Tip of the Week” or “Q&A” sections or use the “Ask an Expert” button to request a discussion on any topic you wish. Do you have technical or customer service related inquiries? Send them my way. I am pleased to be your gateway to industry and system experts who can provide authoritative responses.

I enthusiastically invite you to engage with us to improve your knowledge and understanding of the DealerTrack DMS system. We’re here to help you take your DMS skills and efficiency to the next level.

DealerTrack DMS announces their Dealer Management System Blog

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Richard HollandWelcome, I’m Rich Holland, VP and General Manager of DealerTrack DMS.  Thank you for joining us at the DealerTrack DMS blog.   Kevin Carly, DealerTrack’s Support Team Leader, and I will be posting regularly.   Our primary goal is to help you stay on top of dealer management system topics from industry trends to best practices, whether you currently use DealerTrack DMS or another solution.

If best practices are what you’re looking for, make sure you read my posts.  There will be some informative conversations on how to take your dealership to the next level.  And feel free to use the “Ask an Expert” tool to request a discussion on any topic you wish.

If you’re currently using DealerTrack DMS, then don’t miss reading Kevin Carly’s posts.  He has developed the “Tip of the Week” and will lead our discussions of technical and customer service related topics.  He knows the DealerTrack DMS inside and out, and would be happy to help with any questions you might have.

Occasionally Kevin and I will introduce industry experts.  You might be racking your brain with how to increase revenues in your service department, or how to decrease flooring expenses.  We ’re here to help.

We invite you to get involved in The Dealer Management System Blog.  Post comments, ask questions, make suggestions and share your opinions.

I look forward to hearing from you soon.