DealerTrack recently launched their new Service Price Guide (SPG) product. If you’re not familiar with SPGs, they are used to give service quotes and increase your service department efficiency. The quotes are based on a database created from time studies. Price Guides are available for nearly every manufacturer, enabling you to give a labor service quote regardless which franchise you work with. SPGs can increase your gross profits and effective labor rate.
SPG can also help drive sales of aftermarket products. When working a deal and trying to up-sell an extended service contract, you can pull a quote for a water pump to show estimates of what the cost of those repairs would be with labor, parts, shop supplies and tax. SPGs can help used car departments more effectively value trade ins. When test driving the a potential trade, the Used Car Manager can look up the quote to estimate how much to take off the trade to cover repair costs. They also increase service profitability by increasing the number of labor hours sold per RO. In addition, they help to produce higher effective labor rates and can help to increase the number of customer pay RO’s written per month per service writer. SPGs increase customer satisfaction by providing a fast, consistent, and accurate estimates every time.
Service Price Guide Quotes can be created from the Repair Order list screen or from the Repair Order Function within a Repair Order.
After the SPG Quote has been created, it displays on this screen.
The following fields display on this screen:
- Labor Operation – If you have linked your dealership-defined Labor Op Code with the SPG Labor Op Code, your Labor Op Code will display here. Otherwise, the SPG Labor Op Code will display here.
- Labor – Estimated Hours the labor op will take to perform. The Rate for the labor pulls from the linked labor op code, giving you the total Exten price.
- Parts – Part Numbers and Descriptions for the parts needed for the labor op. The Hours column displays how many parts are selected over the number of parts that are in stock. the Exten column displays the total price for the part.
- Additional Fees/Charges/Comments – As entered or selected using the options and functions
- Quote Expiration Date – The default quote expiration date is 30 days. Modify as necessary.
- Labor – Total Labor Charges
- Parts – Total Parts Charges
- Supplies – Total Supplies Charges
- Tax – Total Tax Charges
- Total – Total charges of everything included on the quote
The following Options are available from this screen:
- Add Part – Allows you to manually add a new part to the quote
- Change Quantity/Hours Equal to x – Allows you to override the estimated hours for Labor lines, or the quantity of parts needed for Parts lines. Simply enter the quantity the line should be changed to.
- Change Quantity/Hours Times x – Allows you to override the estimated hours for Labor lines, or the quantity of parts needed for Parts lines. Enter the number to multiply by to increase the hours or quantity.
- Change – Allows you to adjust the Payment Method for the quote and the linked labor operation code
- Delete Labor Operation/Line – Removes the Labor Operation from the quote for labor lines, removes the Part from the quote for parts lines, or removes the entire quote for quote lines. This option will delete whichever line of the quote you select.
- Edit Comment – Allows you to key in comments about the quote. You can enter comments on any line.
- Edit Parts List – Displays the Parts List, allowing you to re-select parts from the list. You can also adjust the Auto-Select parts and the parts that display for selection.
- Fees – Displays the Fees list, as defined by your preferences. Select the fees that apply to the selected service.
The following Functions are available from this screen:
- Add Labor Operation – This function allows you to add an additional service to the Service Price Guide Quote.
- Change Customer/VIN – Allows you to change the customer or vehicle associated with this Service Price Guide quote
- Convert to Repair Order – This function allows you to convert the quote to a Repair Order. The repair order will have a status of “Q.” The selected parts will be placed on “Quote Hold”, and must be released by the Parts Department before the Repair Order can be closed. Please note that parts on “Quote Hold” are not taken out of inventory; other customers can purchase the parts until the “Quote Hold” has been released.
- Delete Quote – This function allows you to delete the quote without saving it to a specific record.
- Edit Comment – This function will allow you to enter a comment regarding the quote.
- New Quote – This function allows you to generate a new quote for the selected vehicle. This function will only work if the quote has been converted to a repair order.
- Print – This function allows you to print the quote to give to the customer.
There is a subscription charge to access the Service Price Guides data. Please contact the DealerTrack DMS Inside Sales Team at 800-429-3375 if you are interested in using this feature in your dealership.
