Archive for February, 2010

Parts Department – Top 20 Frequently Asked Questions

February 25th, 2010  |  No Comments  | 

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With the help of the Support Center Representatives and the DMS Installers, the DMS Training Department put together a list of the top 20 questions asked on a regular basis.

The top questions include Resolving G/L Errors, working with Special Orders, working with parts Supersessions, tracking and returning Cores, working with Stock Orders, modifying setups, and working with the cashier.

To see the  Frequently Asked Questions guide, visit the DealerTrack DMS Wiki at https://www.arkona.com/website_09/support/wiki/index.php/Parts_Department_FAQs.

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Which DealerTrack Products Integrate with the DealerTrack DMS?

February 24th, 2010  |  No Comments  | 

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The DealerTrack Product Suite has multiple integration points with the DealerTrack DMS. From within the DealerTrack DMS, you can use BookOut, Chrome, DealerTrack AAX, eContracting, SalesMaker, and Toolkit (Deal Transfer).

You may need to pay a subscription fee to take advantage of the DealerTrack/DealerTrack DMS integration points. For more information about these Sales and F&I solutions, please contact DealerTrack at 1-888-600-2760. You can also view more information about the products by visiting the DealerTrack DMS Wiki at https://www.arkona.com/website_09/support/wiki/index.php/Category:DealerTrack_Products.

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2010 NADA Convention & Expo

February 19th, 2010  |  No Comments  | 

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We hope you had a chance to drop by our booth or attend the famous DealerTrack Party at the 2010 NADA Convention and Expo in Orlando, Florida.  Everyone had a great time and we feel it was a very successful convention for DealerTrack.  Here are a few highlights.

DealerTrack Press Releases: DealerTrack had several major announcements prior to the show.  Many of them included key advancements for our Dealer Management System.  Some of the announcements are:

The DealerTrack Booth: The 2010 NADA Convention and Expo may have been slower than in years past but you couldn’t tell by walking into DealerTrack’s booth.  We couldn’t keep up with the demand and had to fly in 5 additional sales representatives to demo DealerTrack’s Dealer Management System.  We were so busy that AutoNews.com featured us in an article at http://www.autonews.com/article/20100213/BLOG06/100219927#comments.

DealerTrack’s booth included an oversize video announcing DealerTrack’s DMS Switch & Save Program.  Save 50% off the cost of your DMS or we’ll pick up your tab for a month.  For more details visit www.dealertrackdms.com/rd/ssblog.

sstag

DealerTrack’s OpenTrack Event: DealerTrack is committed to providing an effective, easy, and affordable integration platform for our customers.  This year we hosted an exclusive event for vendors interested in integrating with DealerTrack DMS.  The event was a huge success with over 100 3rd part vendors in attendance.  You can expect many new partnerships with DealerTrack in the near future through our OpenTrack program.  Here are a few pictures of the event.

opentrackevent

DealerTrack’s Party at Cuba Libre and BB Kings: DealerTrack’s party was the highlight of the show.  Thanks to all those who attended.  Here’s a few good photos.  Enjoy!

DT PartyDacing

SingCuba Libre

BB KingsDancing 2

Follow Up Webinar: It’s not too late if you missed all the action at the 2010 NADA convention.  Register for our webinar to find out what all the DealerTrack buzz was about.  http://www.autonews.com/article/20100213/BLOG06/100219927#comments.

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What is the Task List in DealerTrack DMS?

February 18th, 2010  |  No Comments  | 

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The Task List is a checklist defined by the system. Before you can Accept or Cap a deal, you must review the items on the Task List.

To review the Task List, use function Extended Detail Screen (74). The Task List will display. Review the tasks listed on the right side of the screen. If the task does not have the word “Completed” to the side, you will need to complete that task. Check to make sure you have entered the following information:

  • To Accept a Deal
    • Assign Inventory
    • Enter Buyer Information
    • Enter Trade Information (if applicable_
    • Enter PDI Insurance (Proof of Insurance)
  • To Cap a Deal
    • All Requirements to Accept a Deal must be met
    • The deal status must be “Accepted”

0215 Task List

For a complete guide, please see the following article: https://www.arkona.com/website_09/support/wiki/index.php/Function_Extended_Detail_Screen/Task_List

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Automotive News Features DealerTrack DMS

February 17th, 2010  |  No Comments  | 

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Automotive News recently featured DealerTrack in the article below.

Don’t tell DealerTrack CEO Mark O’Neil that this year’s convention is sleepier than years past.

O’Neill said the dealer management system maker had to fly five additional sales people in from Salt Lake City Saturday because of customer demands for demos at the company’s exhibit.

“We had to bring people in,” O’Neil said as he waited for a conference room to clear of customers so he could conduct an interview.

That crush around DealerTrack and several of the IT vendors at the show contrasts with the smaller number of exhibitors this year and the absence of such biggies as GM.

DealerTrack is hawking a new vehicle inventory system that dealer personnel can get on their smart phones. DealerTrack has a special on DMS software that guarantees the company can cut a customer’s costs by 50 percent or DealerTrack pays for a free month of service.

The company brought 73 employees to Orlando, including 60 sales reps. They’ll be joined by the five reinforcements.

O’Neil said DealerTrack also booked four suites at a local hotel for customer demonstrations, some of which can take more than an hour.

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