Repair Orders have a status of “G/L Error” when someone tries to close the Repair Order and the system is unable to locate all of the Accounts necessary to apply the transactions. Until the G/L Error is resolved, the repair order will not close or post into the General Ledger.
Accounts are defined throughout the system. Since so many accounts are necessary to close a Repair Order, the DealerTrack DMs Training Department developed a guide to help you learn how to resolve G/L Errors without needing to call into the Support Center.
Please visit our guide on the DMS Wiki: https://www.arkona.com/website_09/support/wiki/index.php/Repair_Orders_-_G/L_Errors
Tags: Customer Service, Customer support, Dealer Management System, DealerTrack DMS, Error Code, G/L Error, Repair Order, RO, Support Center
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YES!! The DealerTrack DMS is fully integrated with the new General Motors Global Warranty application for robust submission of Warranty Claims. Currently, the DealerTrack DMS Support Center is in the process of rolling customers from the WINS program to the Global Warranty program. The rollover is done by regions, as determined by General Motors.
For more information on when you will be rolled over to Global Warranty, please contact our Support Center at 877-357-8725 ext 1.
If you would like to learn more about using Global Warranty within the DealerTrack DMS, please visit the DMS Wiki: https://www.arkona.com/website_09/support/wiki/index.php/Warranty_Claims_Global_Warranty_-_General_Motors
Tags: Dealer Management System, DealerTrack DMS, DealerTrack Wiki, General Motors Global Warranty, Service Department, Warranty, Warranty Claims
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With the help of the Support Center Representatives and the DMS Installers, the DMS Training Department put together a list of the top 20 questions asked on a regular basis.
The top questions include Resolving G/L Errors, working with Special Orders, working with parts Supersessions, tracking and returning Cores, working with Stock Orders, modifying setups, and working with the cashier.
To see the Frequently Asked Questions guide, visit the DealerTrack DMS Wiki at https://www.arkona.com/website_09/support/wiki/index.php/Parts_Department_FAQs.
Tags: FAQs, G/L Errors, modifying setups, parts, parts Supersessions, Questions, returning Cores, Special Orders, Stock Orders, tracking Cores
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The DealerTrack Product Suite has multiple integration points with the DealerTrack DMS. From within the DealerTrack DMS, you can use BookOut, Chrome, DealerTrack AAX, eContracting, SalesMaker, and Toolkit (Deal Transfer).
You may need to pay a subscription fee to take advantage of the DealerTrack/DealerTrack DMS integration points. For more information about these Sales and F&I solutions, please contact DealerTrack at 1-888-600-2760. You can also view more information about the products by visiting the DealerTrack DMS Wiki at https://www.arkona.com/website_09/support/wiki/index.php/Category:DealerTrack_Products.
Tags: BookOut, Chrome, Deal Transfer, Dealer Management System, DealerTrack AAX, DealerTrack DMS, eContracting, SalesMaker, Tookit
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We hope you had a chance to drop by our booth or attend the famous DealerTrack Party at the 2010 NADA Convention and Expo in Orlando, Florida. Everyone had a great time and we feel it was a very successful convention for DealerTrack. Here are a few highlights.
DealerTrack Press Releases: DealerTrack had several major announcements prior to the show. Many of them included key advancements for our Dealer Management System. Some of the announcements are:
The DealerTrack Booth: The 2010 NADA Convention and Expo may have been slower than in years past but you couldn’t tell by walking into DealerTrack’s booth. We couldn’t keep up with the demand and had to fly in 5 additional sales representatives to demo DealerTrack’s Dealer Management System. We were so busy that AutoNews.com featured us in an article at http://www.autonews.com/article/20100213/BLOG06/100219927#comments.
DealerTrack’s booth included an oversize video announcing DealerTrack’s DMS Switch & Save Program. Save 50% off the cost of your DMS or we’ll pick up your tab for a month. For more details visit www.dealertrackdms.com/rd/ssblog.
DealerTrack’s OpenTrack Event: DealerTrack is committed to providing an effective, easy, and affordable integration platform for our customers. This year we hosted an exclusive event for vendors interested in integrating with DealerTrack DMS. The event was a huge success with over 100 3rd part vendors in attendance. You can expect many new partnerships with DealerTrack in the near future through our OpenTrack program. Here are a few pictures of the event.
DealerTrack’s Party at Cuba Libre and BB Kings: DealerTrack’s party was the highlight of the show. Thanks to all those who attended. Here’s a few good photos. Enjoy!
Follow Up Webinar: It’s not too late if you missed all the action at the 2010 NADA convention. Register for our webinar to find out what all the DealerTrack buzz was about. http://www.autonews.com/article/20100213/BLOG06/100219927#comments.
Tags: 2010 NADA Convention and Expo, AAX, DealerTrack, DealerTrack Party, DMS, OpenTrack, Service Price Guides, SPG, Toyota
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